Privacy Policy

Last updated on March 1, 2020

Preamble

This privacy policy (hereinafter the "Privacy Policy") applies to anyone who uses the Website and interacts with CLEWO via the contact form on the Website.

CLEWO, as data controller, undertakes and is committed to protecting the privacy of Users in accordance with legal requirements, in particular Law No. 78-17 of January 6, 1978 (known as the "Data Protection Act"). The purpose of the Privacy Policy is therefore to provide Website Users with as much information as possible about how CLEWO protects the personal data it collects when a User browses the Website.

By providing personal data in the contact form on the Website, the User acknowledges that they have read and understood the terms of this Privacy Policy.

Miners

The Website and the services offered on it are intended exclusively for adults (aged 18 and over). Minors are strictly prohibited from accessing the Website and providing personal data concerning themselves. If personal data concerning minors is unintentionally recorded via the contact form on the Website, CLEWO will endeavor to delete it as soon as possible.

Data collected

CLEWO processes the data that the User provides, particularly when the User:

  • contact CLEWO via the contact form on the Website,
  • contact customer service, or
  • use any other point of contact with CLEWO.

In this context, CLEWO may collect and process the following personal data from the User:

  • User identity: first name, last name;
  • User contact details: email address, phone number;
  • Information relating to the User's profession: the company or organization for which the User works and their job title;
  • Data relating to the device enabling the User to connect to the Website: technical information concerning the characteristics and operating data of the User's device, operating system, Internet browser, IP address;
  • Any other information directly and voluntarily provided by the User in connection with the service offered, including messages sent by the User via the contact form (messages sent), the chat window, or by email;
  • The mandatory nature of the information that the User must provide is indicated at the time of collection and on the corresponding forms by an asterisk.

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Data collected through cookies

Like many websites, we use cookies. These are small files placed on your computer by the websites you visit. They are widely used and are used to make websites work, or to make them run faster, or to transmit information to the website owner.

You will find two types of cookies on this website:

  • Our own cookies: there is only one, it is used to determine whether you have accepted our cookie policy and is called privacy_cookie_consent;
  • Third-party cookies: We use Google Analytics to collect and analyze website usage statistics, find out which pages are visited, and generally improve our service. The data they collect is anonymous, and they use cookies to remember your device from page to page. Their cookies are called _ga, _gid, and _gat.

For more information about how we handle personal information in general, please see our privacy policy.

Use of User Data

As data controller, CLEWO collects Users' personal data in a lawful and fair manner, respecting their rights. The main purpose of collecting personal data is to provide Users with a secure, optimal, efficient, and personalized experience.

The information collected by CLEWO, including personal data, is used for the following purposes:

  • Responding to User requests and communicating with them regarding the products and services offered by CLEWO, their opinions on the service provided by CLEWO, and significant changes and developments in the services offered by CLEWO;
  • Process and manage unsolicited applications sent by Users; Manage User subscriptions to CLEWO newsletters and marketing messages;
  • Manage User participation in promotions and contests organized by CLEWO; Perform statistical analyses;
  • Apply the legislation and regulations in force. Please note that CLEWO may ask the User to provide certain personal data so that it can send them commercial prospecting messages (in particular, information relating to the launch of new services, the organization of promotional events, and marketing activities of all kinds). Users may explicitly and freely consent or refuse to allow their personal data to be collected and processed for marketing purposes by ticking a box.
  • Users' rights regarding their personal data In accordance with the French Data Protection Act, Users have the right to access, rectify, and delete data concerning them. They also have the right to object to the processing of their personal data for legitimate reasons. They may also send specific instructions to CLEWO regarding the use of their data after their death.
  • To exercise these rights, the User may send a request to the following address: contact [AT] tenacy.io

The User also has the right to object, free of charge, to the use of their personal data for prospecting purposes, particularly commercial prospecting, by CLEWO. The User may exercise this right by sending a request to the following address: contact [AT] tenacy.io

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Updating personal data

The User undertakes to ensure, as necessary, that their personal data is kept up to date. The User further undertakes to ensure that their personal data is accurate, complete, and unambiguous.

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Communication of Users' personal data

CLEWO undertakes to store all personal data collected via the Website and to share it only in certain circumstances and in accordance with the provisions of the French Data Protection Act.

CLEWO may, in particular, grant access to Users' personal data to third-party service providers, acting as subcontractors, in order to perform services related to the Website, including hosting, storage, analysis, marketing, communication, data processing, database management, and IT maintenance services. These service providers act only on CLEWO's instructions and will only have access to Users' personal data in order to perform these services and will be bound by the same security and confidentiality obligations as CLEWO.

Furthermore, the User's personal data may be shared with third parties for the following reasons:

In the event of a merger, acquisition, or sale of all or part of the company's assets, of which the User acknowledges having been informed;

In response to any legal or administrative proceedings of any kind or to law enforcement measures requested by the competent authorities;

To comply with legal obligations, to protect the rights and/or safety of an individual, to protect the rights and property of CLEWO, including the need to ensure compliance with this Privacy Policy, and to prevent fraud, security, or technical issues.

Retention of Users' personal data

Personal data collected by CLEWO is stored on the servers of a service provider located in the European Economic Area.

CLEWO retains personal data collected via the Website for a period of 3 years from the last contact with the User. After this period, CLEWO will delete all of the User's personal data in its possession, with the exception of data that is necessary for it to fulfill its contractual or legal obligations. In any event, the data will be deleted at the end of the applicable limitation period.

Security and protection of Users' personal data

The security of personal data is one of CLEWO's priorities. CLEWO undertakes to take all reasonable administrative and technical measures to prevent any disclosure, use, alteration, accidental loss, or destruction of personal data provided by a User.

Changes to the Privacy Policy

CLEWO may update this Privacy Policy at any time to adapt it to any new practices and service offerings. In this case, the date of the Privacy Policy update will be updated and will indicate the day on which the changes were made. It is the responsibility of Users to check for any updates to this Privacy Policy posted on the Website.

Links to third-party websites

While browsing the Website, the User may see content that includes links to third-party mobile applications and/or websites. CLEWO cannot access or control cookies or other functions used by third-party mobile applications and/or websites, and the procedures of these external mobile applications are not governed by this Privacy Policy.

Consequently, it is the User's responsibility to contact and/or directly consult the general terms and conditions of use and privacy policy of these mobile applications and/or third-party websites to obtain additional information about their personal data protection procedures.

Google reCAPTCHA

This Site incorporates Google reCAPTCHA, and the use of this feature is subject to Google's Privacy Policy and Terms of Use. For more information about Google's privacy policy, please visit: https://policies.google.com/privacy?hl=fr.

Contact CLEWO

In general, if the User has any questions or comments regarding this Privacy Policy or CLEWO's use of their information, they may contact CLEWO at the following email address: contact [AT] tenacy.io.